Return Policy

Thank you for shopping with TEREA Iluma Abu Dhabi. We strive to provide a satisfying shopping experience. Please review our return policy carefully.

1. Return Period:

a. You have a 3-day window, starting from the date of receipt, to initiate a return for eligible products.

2. Eligibility Criteria:

a. The product must be in new and unopened condition to be eligible for return.

3. Exclusions:

a. We do not accept returns for change of mind.

4. Return Process:

a. To initiate a return, please contact our customer service at [contact@terea-iluma-abudhabi.com] within the specified 3-day period.

b. Provide your order number and details of the item you wish to return.

5. Deduction for Card Charges:

a. In the event of a return, we reserve the right to deduct any card charges incurred during the original transaction from the refund amount.

6. Inspection and Approval:

a. Once your return is received, it will be inspected to ensure it meets the eligibility criteria.

b. If the return is approved, a refund will be processed to the original payment method.

7. Non-Returnable Items:

a. Certain items, such as opened or used products, are not eligible for return.

8. Shipping Costs:

a. Shipping costs associated with the original purchase are non-refundable.

9. Damaged or Defective Items:

a. If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to proceed with a replacement or refund.

10. Change of Mind:

a. We do not accept returns for change of mind.

Contact Us:

If you have any questions or concerns about our return policy, please contact us at [contact@tereailumaabudhabi.ae].

Thank you for choosing TEREA Iluma Abu Dhabi. We appreciate your understanding of our return policy, and we are here to assist you with any concerns you may have.